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The Bus & Motorcoach Academy

Working from Home

Working Remotely

Time Management: Working From Home

Being an effective Team Member

Finding Your Productive Mindset

Balancing Work and Life

Thriving @ Work: the Connection between Well-being and Productivity

Managing Stress for Positive Change

Building Resilience

Thriving @ Work: the Connection between Well-being and Productivity

Managing Stress for Positive Change

Building Resilience

Developing Resourcefulness

Leading Teams in a Time of Crisis

Leading at a distance

Course: The Future of Performace Management

Crisis Communication

Communicating about Culturally Sensitive Issues

Communicating With Empathy

Communicating in Times of Change

Managing Meetings

Course: Leading with Fearless Mindfulness

Developing Adaptability as a Manager

Leading at a Distance

Managing Virtual Teams

Leading Virtual Meetings

Operations - Customer Service


	Customer Service Leadership
	Building Rapport with Customers
	Customer Service Foundations
	Customer Service: Writing for Social Media
	Delivering Bad News to a Customer
	Listening to Customers
	Managing Customer Expectations for Frontline Employees
	Quick Fixes to Attain Excellent Customer Service
	Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
	Selling Strategies that Boost Customer Acquisition
	Using Thought Leadership for Customer Acquisition
	Empathy for Customer Service Professionals
	Customer Retention
	Customer Service in the Field
	Customer Service: Handling Abusive Customers
	Customer Service: Managing Customer Feedback
	Customer Service: Problem Solving and Troubleshooting
	Developing a Service Mindset
	Building Customer Loyalty
	Creating a Positive Customer Experience
	Creating Positive Conversations with Challenging Customers
	Customer Advocacy
	Customer Experience: Journey Mapping
	Customer Experience: Service Blueprinting
	Customer Service: Motivating Your Team
	Customer Service: Preventing Turnover
	Innovative Customer Service Techniques
	Leading a Customer-Centric Culture
	Service Innovation
	Using Customer Surveys to Improve Service
	Working with Upset Customers
	Aligning Customer Experience with Company Culture

Shop Ops Curriculum

Maintenance
Safety
Custom UMA Content

Sales Curriculum

Become a Sales Manager

Become a Sales Representative

Succeeding in Sales During Times of Volatility

Sales: Closing Strategies

Salesforce for Sales Managers

Advanced Persuasive Selling: Persuading Different Personality Types

Selling to the C-Suite

The Persuasion Code: The Neuroscience of Sales

Influencing Others

Running a Design Business: Writing and Pricing Winning Proposals

Following Up after a Sales Meeting

Networking for Sales Professionals

Sales Foundations

Sales Management Foundations

Selling with Authenticity

Sales Discovery

Building a Competitive Matrix

Social Selling Foundations

Learn LinkedIn Sales Navigator

Cold Calling Mastery

Creating Your Sales Process

Business-to-Business Sales

Customer Retention

Selling to Executives

Transitioning to Management for Salespeople

Analyzing Sales Competitors

Asking Great Sales Questions

Identify Sales Growth Opportunities

Key Account Management

Making Great Sales Presentations

Managing Your Sales Territory

Measure Salesforce Effectiveness

Persuasive Selling

Purpose-Driven Sales

Sales Channel Management

Sales Forecasting

Sales Negotiation

Sales Performance Measurement and Reporting

Sales Pipeline Management

Sales Prospecting

Sales: Closing a Complex Sale

Sales: Customer Success

Sales: Data-Driven Sales Management

Sales: Develop a Service Orientation

Sales: Handling Objections

The Science of Sales

Social Selling Benchmarks and Scorecard

Aligning Sales and Marketing

Sales Enablement

Empathy for Sales Professionals

Accounting Curriculum

Customer Service
Different Accounting Components
Accounts Payable
Cash-Flow Management

Driver Curriculum

Fatigue Management The Key to Good Communication
Developing your Professional Image
Creating a Positive Customer Experience
IMG Training Program

All Staff Curriculum

Working from Home
Building Resilience
Leading Teams in Times of Crisis

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