The Bus & Motorcoach Academy

Working from Home

Working Remotely 
Time Management: Working From Home
Being an effective Team Member 
Finding Your Productive Mindset 
Balancing Work and Life 
Thriving @ Work: the Connection between Well-being and Productivity 
Managing Stress for Positive Change 

 

Building Resilience

Thriving @ Work: the Connection between Well-being and Productivity
Managing Stress for Positive Change
Building Resilience 
Developing Resourcefulness 

 

Leading Teams in a Time of Crisis

Leading at a distance 
Course: The Future of Performace Management
Crisis Communication
Communicating about Culturally Sensitive Issues
Communicating With Empathy
Communicating in Times of Change
Managing Meetings
Course: Leading with Fearless Mindfulness
Developing Adaptability as a Manager
Leading at a Distance 
Managing Virtual Teams 
Leading Virtual Meetings 

 

Operations - Customer Service

 

 

Customer Service Leadership

 

Building Rapport with Customers

 

Customer Service Foundations

 

Customer Service: Writing for Social Media

 

Delivering Bad News to a Customer

 

Listening to Customers

 

Managing Customer Expectations for Frontline Employees

 

Quick Fixes to Attain Excellent Customer Service

 

Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

 

Selling Strategies that Boost Customer Acquisition

 

Using Thought Leadership for Customer Acquisition

 

Empathy for Customer Service Professionals

 

Customer Retention

 

Customer Service in the Field

 

Customer Service: Handling Abusive Customers

 

Customer Service: Managing Customer Feedback

 

Customer Service: Problem Solving and Troubleshooting

 

Developing a Service Mindset

 

Building Customer Loyalty

 

Creating a Positive Customer Experience

 

Creating Positive Conversations with Challenging Customers

 

Customer Advocacy

 

Customer Experience: Journey Mapping

 

Customer Experience: Service Blueprinting

 

Customer Service: Motivating Your Team

 

Customer Service: Preventing Turnover

 

Innovative Customer Service Techniques

 

Leading a Customer-Centric Culture

 

Service Innovation

 

Using Customer Surveys to Improve Service

 

Working with Upset Customers

 

Aligning Customer Experience with Company Culture

     

 

Shop Ops Curriculum

  • Maintenance
  • Safety
  • Custom UMA Content

Sales Curriculum

Become a Sales Manager

Become a Sales Representative

Succeeding in Sales During Times of Volatility

Sales Coaching

Sales: Closing Strategies

Salesforce for Sales Managers

Advanced Persuasive Selling: Persuading Different Personality Types

Selling to the C-Suite

The Persuasion Code: The Neuroscience of Sales

Influencing Others

Running a Design Business: Writing and Pricing Winning Proposals

Following Up after a Sales Meeting

Networking for Sales Professionals

Sales Foundations

Sales Management Foundations

Selling with Authenticity

Sales Discovery

Building a Competitive Matrix

Social Selling Foundations

Learn LinkedIn Sales Navigator

Cold Calling Mastery

Creating Your Sales Process

Business-to-Business Sales

Customer Retention

Selling to Executives

Transitioning to Management for Salespeople

Analyzing Sales Competitors

Asking Great Sales Questions

Cross-Selling

Identify Sales Growth Opportunities

Key Account Management

Making Great Sales Presentations

Managing Your Sales Territory

Measure Salesforce Effectiveness

Persuasive Selling

Purpose-Driven Sales

Sales Channel Management

Sales Forecasting

Sales Negotiation

Sales Performance Measurement and Reporting

Sales Pipeline Management

Sales Prospecting

Sales: Closing a Complex Sale

Sales: Customer Success

Sales: Data-Driven Sales Management

Sales: Develop a Service Orientation

Sales: Handling Objections

The Science of Sales

Social Selling Benchmarks and Scorecard

Aligning Sales and Marketing

Sales Enablement

Empathy for Sales Professionals

 

 

Accounting Curriculum

  • Customer Service
  • Different Accounting Components
  • Accounts Payable
  • Cash-Flow Management

Driver Curriculum

  • Fatigue Management The Key to Good Communication
  • Developing your Professional Image
  • Creating a Positive Customer Experience
  • IMG Training Program

All Staff Curriculum

  • Working from Home
  • Building Resilience
  • Leading Teams in Times of Crisis
  •  

 

 

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