The Bus & Motorcoach Academy

Working from Home

Working Remotely 
Time Management: Working From Home
Being an effective Team Member 
Finding Your Productive Mindset 
Balancing Work and Life 
Thriving @ Work: the Connection between Well-being and Productivity 
Managing Stress for Positive Change 


Building Resilience

Thriving @ Work: the Connection between Well-being and Productivity
Managing Stress for Positive Change
Building Resilience 
Developing Resourcefulness 


Leading Teams in a Time of Crisis

Leading at a distance 
Course: The Future of Performace Management
Crisis Communication
Communicating about Culturally Sensitive Issues
Communicating With Empathy
Communicating in Times of Change
Managing Meetings
Course: Leading with Fearless Mindfulness
Developing Adaptability as a Manager
Leading at a Distance 
Managing Virtual Teams 
Leading Virtual Meetings 


Operations - Customer Service



Customer Service Leadership


Building Rapport with Customers


Customer Service Foundations


Customer Service: Writing for Social Media


Delivering Bad News to a Customer


Listening to Customers


Managing Customer Expectations for Frontline Employees


Quick Fixes to Attain Excellent Customer Service


Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience


Selling Strategies that Boost Customer Acquisition


Using Thought Leadership for Customer Acquisition


Empathy for Customer Service Professionals


Customer Retention


Customer Service in the Field


Customer Service: Handling Abusive Customers


Customer Service: Managing Customer Feedback


Customer Service: Problem Solving and Troubleshooting


Developing a Service Mindset


Building Customer Loyalty


Creating a Positive Customer Experience


Creating Positive Conversations with Challenging Customers


Customer Advocacy


Customer Experience: Journey Mapping


Customer Experience: Service Blueprinting


Customer Service: Motivating Your Team


Customer Service: Preventing Turnover


Innovative Customer Service Techniques


Leading a Customer-Centric Culture


Service Innovation


Using Customer Surveys to Improve Service


Working with Upset Customers


Aligning Customer Experience with Company Culture



Shop Ops Curriculum

  • Maintenance
  • Safety
  • Custom UMA Content

Sales Curriculum

Become a Sales Manager

Become a Sales Representative

Succeeding in Sales During Times of Volatility

Sales Coaching

Sales: Closing Strategies

Salesforce for Sales Managers

Advanced Persuasive Selling: Persuading Different Personality Types

Selling to the C-Suite

The Persuasion Code: The Neuroscience of Sales

Influencing Others

Running a Design Business: Writing and Pricing Winning Proposals

Following Up after a Sales Meeting

Networking for Sales Professionals

Sales Foundations

Sales Management Foundations

Selling with Authenticity

Sales Discovery

Building a Competitive Matrix

Social Selling Foundations

Learn LinkedIn Sales Navigator

Cold Calling Mastery

Creating Your Sales Process

Business-to-Business Sales

Customer Retention

Selling to Executives

Transitioning to Management for Salespeople

Analyzing Sales Competitors

Asking Great Sales Questions


Identify Sales Growth Opportunities

Key Account Management

Making Great Sales Presentations

Managing Your Sales Territory

Measure Salesforce Effectiveness

Persuasive Selling

Purpose-Driven Sales

Sales Channel Management

Sales Forecasting

Sales Negotiation

Sales Performance Measurement and Reporting

Sales Pipeline Management

Sales Prospecting

Sales: Closing a Complex Sale

Sales: Customer Success

Sales: Data-Driven Sales Management

Sales: Develop a Service Orientation

Sales: Handling Objections

The Science of Sales

Social Selling Benchmarks and Scorecard

Aligning Sales and Marketing

Sales Enablement

Empathy for Sales Professionals



Accounting Curriculum

  • Customer Service
  • Different Accounting Components
  • Accounts Payable
  • Cash-Flow Management

Driver Curriculum

  • Fatigue Management The Key to Good Communication
  • Developing your Professional Image
  • Creating a Positive Customer Experience
  • IMG Training Program

All Staff Curriculum

  • Working from Home
  • Building Resilience
  • Leading Teams in Times of Crisis