UMA's Consumer Guide to Purchasing
Professional Motorcoach Services
1. SAFETY & OPERATIONAL CHECKLIST:
Operating Authority
Operator should provide proof of current operating authority from
the *Federal Highway Administration (FHWA) if your trip will cross state lines. Some states also require their own operating authority if your travel does not cross any state or international boundaries.
* Note: The Interstate Commerce Commission was
eliminated by Congress at the start of 1996. It's safety and carrier certification responsibilities have now been transferred to the FHWA
within the U.S. Department of Transportation
.
Insurance
Operators should be willing to provide proof of valid, current
insurance coverage for any vehicle which might be used. The insurance must
provide $5 million per incident minimum liability if the carrier is
authorized for interstate service by the ICC (now the USDOT).
Vehicle Inspection
Look for proof that the vehicle you will be using has passed a
complete mechanical inspection within the previous 12 months. Most states
will issue decals or reports to be placed on the coach indicating the date
of a successful inspection. If the carrier's state does not require a
periodic inspection, look for a decal issued by the Commercial Vehicle
Safety Alliance (CVSA) or, at a minimum, a copy of the operator's own
annual inspection form for that vehicle.
Company Inspection
Operator should NOT have an UNsatisfactory USDOT Safety Rating. Some
operators, however, may have not been yet been rated by the USDOT. You may call the
USDOT to ask about a carrier's current safety rating. You may also check the
carrier's record online using the USDOT's new "SAFER" (Safety Fitness & Electronic Records System) database for
the carrier's safety profile. We caution, however, that the SAFER system is
acknowledged by USDOT to contain some errors.
Driver Licensing
All drivers must possess valid, current "commercial driver's licenses" or
"CDLs" at the time of your trip. CDL's are issued only after drivers have
demonstrated their ability -- through skills and written tests -- to control
the type of heavy vehicle they will be using on the job.
Emergency & Breakdown policies
Ask about any affiliations with state or national professional associations
or emergency aid organizations which might be expected to assist in the case
of a mechanical breakdown or other complication during your trip.
Subcontracting Agreements
If the motorcoach company will not be providing all of the vehicles needed for
your journey, ask your prime operator about other companies which might be used
to augment his vehicles. Ensure that the subcontracted company also provides
satisfactory answers to each of your checklist questions.
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